Delivery policy:

Delivery time:

Major cities: Usually takes 1 to 3 business days.

Distant cities : 3 to 7 business days depending on location.

International: 7 to 14 business days, depending on the country and shipping destination.

Shipping charges:

Domestic shipping: 35 AED.

International shipping: Fees are determined based on weight and location and can be calculated during checkout.

Delivery method:

We use reliable delivery companies to ensure your order arrives safely and quickly.

You can track your order via the tracking link sent in your Gmail to know the status of your shipment.

Order confirmation:

After completing the order, you will receive an email confirming the order and shipping details.

A notification will be sent when the order is shipped with the tracking number and delivery details.

Receiving the order:

Please ensure that the address provided is correct to avoid any delays.

If you are not available to pick up the order, a notice of another attempt will be left or you will be directed to the nearest delivery center.

If you have any additional queries about delivery, please feel free to contact our customer service team at 00212696239431 or kiswa718@gmail.com.

Return and Refund Policy:

Return Period:

You can return any product within 3 days from the date of receipt.

The product must be unused, in its original condition, with all labels and original packaging.

Return conditions :

The product must be in good condition, unworn and unwashed.

Please ensure that all items, including accessories, manuals and packaging, are present when returning the product.

Some products may not be returnable for health or hygiene reasons, such as underwear or cosmetics.

Return process:

Contact Customer Service at 00212696239431 or email kiswa718@gmail.com to request a return number.

Return fees:

In the case of a return due to our error or a damaged product, we will bear all shipping charges.

In other cases, there may be a return shipping fee, which will be deducted from your refund.

Refund:

After receiving and inspecting the product, we will process the refund request within a week of receiving the product.

The refund will be credited to the payment method you submitted to Customer Service, or as otherwise agreed upon.

Exchange of products:

If you wish to exchange one product for another, you can do so by returning the original product and ordering the new one through a new purchase.

Problems with the order:

If you received a damaged or incorrect product, please contact our customer service team as soon as possible to resolve the issue and process your return or exchange.

Contact us:

If you have any questions or need assistance with the return policy, please contact our customer service team via phone number +212696239431 or email kiswa718@gmail.com.